Frequently Asked Questions
Who We Are
- What is an Urgent Care Center?
- Where is the Urgent Care Center?
- Who owns the Urgent Care Center?
- Who are the providers?
- What is the purpose of the Urgent Care Center?
Our Services
- What services can I get at the Urgent Care Center?
- What does the Urgent Care Center do if someone has a serious condition that requires more advanced care?
- Can I see my family doctor after I have been treated at the Urgent Care Center?
- Can I schedule an appointment to see the staff at the Urgent Care Center?
- Will you communicate with my doctor?
Insurance/Payment
- Does the Urgent Care Center accept my insurance?
- What if I do not have health insurance?
- Do I have a co-pay?
- What payment methods do you take?
Concerns from Primary Care Doctor’s Perspective
- Why should I send my patients to you?
- Are you going to steal my patients?
- Will you tell me what care my patient received?
- Medical Facilities – Contact with questions or concerns
Who We Are
- What is an Urgent Care Center?
- An urgent care center is a place to receive medical care when you need it. We are an alternative to the emergency room for non life-threatening concerns. We do not want to replace your primary doctor, but if you cannot get in to see them please consider us instead of spending your entire day in the emergency room. ..Back to Top
- Where is the Urgent Care Center?
- We are located at 1821 Oregon Pike, Suite 2, which is just one mile north of Route 30, on Oregon Pike (Rt 272), on the right hand side next to McDonald's and across from Stauffer's of Kissel Hill...Back to Top
- Who are the providers?
- Our providers are a dedicated staff of physicians, nurse practitioners, physician assistants, nurses, and medical assistants experienced in urgent care. (Link to Our Providers)..Back to Top
- Who owns the Urgent Care Center?
- The Urgent Care Center is a free standing, private Limited Liability Corporation (LLC) owned by local individuals committed to serving the healthcare needs of the community. We are not associated with any hospital...Back to Top
- What is the purpose of the Urgent Care Center?
- We exist to help treat acute illnesses and to act as an alternative to the emergency room for acute illnesses that are not life-threatening. We serve to assist you when you cannot get in to see your doctor and to help relieve the stress on the local emergency rooms. ..Back to Top
Our Services
- What services can I get at the Urgent Care Center?
- We will provide treatment for any acute condition or illness that is not life threatening which you would otherwise use the emergency department of a hospital. We do not want to replace your primary care doctor. We are the next step if you cannot get in to see your doctor and do not want to go to the emergency room...Back to Top
- What does the Urgent Care Center do if someone has a serious condition that requires more advanced care?
- The Urgent Care Center serves as an alternative starting point for access into the acute healthcare setting. The staff is trained to stabilize a patient with serious or life-threatening symptoms and to arrange for ambulance transportation to the hospital emergency department quickly...Back to Top
- Can I see my family doctor after I have been treated at the Urgent Care Center?
- The Urgent Care Center philosophy is to provide prompt and efficient care for health problems that need to be treated immediately. We will gladly send the complete patient notes to any physician practice for follow-up care, upon request...Back to Top
- Can I schedule an appointment to see the staff at the Urgent Care Center?
- The nature of urgent care is to provide treatment when it is needed. In fairness to patients who need to be seen immediately, we do not make individual appointments; however, regardless of symptoms, our goal is to see each patient as quickly as possible...Back to Top
- Will you communicate with my doctor?
- Yes, following your visit we will fax your primary care doctor a copy of your discharge instructions which will include your diagnosis, any treatment modality utilized, and other important information...Back to Top
Insurance/Payment
- Does the Urgent Care Center accept my insurance?
- Most private insurance providers will be accepted. We currently do not accept medical assistance plans (i.e. none of the following: Medicaid, Unison, Keystone Mercy, Health Partners, or Tricare). We are contracted with CHIP. To be certain you will not receive a bill in the mail, it is always best to call the customer service number on the back of your insurance card...Back to Top
- What if I do not have health insurance?
- We will see any patient without insurance, we do, however, expect payment at the end of each visit for services rendered. We try to be understanding of those who have no health insurance and bill accordingly...Back to Top
- Do I have a co-pay?
- Yes, we take a specialist co-pay. You will need to check your health insurance card or contact your health insurance company to find out what your co-pay will be...Back to Top
- What payment methods do you take?
- We accept most major credit cards, debit, and cash. We do not currently accept personal checks...Back to Top
Concerns from Primary Care Doctor’s Perspective
- Why should I send my patients to you?
- The Urgent Care Center desires to be an extension of your office. Our convenient office evening and weekend hours are designed to give you peace of mind and help reduce your burden. When you are on call or your day is booked full, you can rest assured that if you send your patient to us we will give them appropriate quality care for their acute ailment and return them to you for regular treatment as needed.
- What about follow-up care?
- Every patient is referred back to their primary care doctor. If a patient has no primary doctor we will help the patient find one. After every visit each discharge summary will be faxed to the patient’s primary doctor.
- Will you tell me what care my patient received?
- A discharge note will be faxed to the primary care doctor following every patient visit and will contain the reason we saw them and the treatment plan.
- Medical Facilities - Please feel free to contact us if you have any questions or concerns not discussed above.
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